Last updated 31st May 2018

Privacy Policy & Legal Notices

Use and Protection of Personal Information

Produmex BVBA including its controlled subsidiaries and affiliates, (collectively “Produmex”) is committed to protecting your privacy. This statement details the steps we take to protect your personal information when you visit our websites or use an online application that contains a link to this statement (collectively, the “sites”). This statement also covers information we receive when you contact us (e.g., to submit a comment, signup to our newsletter, subscribe to the partner portal, download a brochure, contact via chat or query or to seek support for one of our products or services). It describes the personal information that we collect, the purposes for which we use such information and your choices regarding our use of it. The steps we take to protect your personal information and how you can review and correct your personal information are also covered here. By accessing our sites or providing us your information when you contact us, you are consenting to the information collection and use practices described in this privacy statement.

For purposes of this statement, “personal information” means information that identifies a particular individual, such as name, postal address, email address or phone number. When other information, such as email newsletter choices, product purchases or consumer product preferences, is associated with personal information, this other information also becomes personal information.

Our collection of information
Information collected directly from you. Generally, you can visit Produmex sites without entering any personal information. On certain pages, we may ask you for personal information to provide a service or carry out a transaction that you have requested. You may also provide some personal information to us when you contact us (e.g., with a comment, inquiry or customer support request). The personal information we collect or receive may include:

  • contact details, such as your name, title, company/organization name, e-mail address, telephone and fax numbers and physical address;
  • information about your company and job function;
  • your e-mail marketing preferences;
  • financial information (including credit card or account information);
  • information, such as your nationality and country of residence, that allows us to determine your eligibility under export control regulations to receive information about certain technologies;
  • information used to customize and facilitate your use of our sites, including login and technical information;
  • inquiries about and orders for our products and services;
  • information that assists us in identifying the products and services that best meet your requirements;
  • event registration information; and
  • feedback from you about our sites and our products and services generally.

You are not required to provide any of this information, but if you do not, we may not be able to provide you the requested service or complete your transaction.

Information collected automatically. We collect information about your visit to our sites, including what pages you view, the number of bytes transferred, the links you click, the materials you access and other actions taken within Produmex sites. We may combine this information with your personal information to and use the combined information in accordance with this privacy statement. We also collect certain standard information that your browser sends to every website you visit, such as your Internet Protocol (IP) address, your browser type and capabilities and language, your operating system, the date and time you access the site and the website from which you linked to one of our sites. We do not combine this standard information with other personal information.

Our use of information
Services and transactions. We use your personal information to deliver services or carry out transactions you have requested, including, but not limited to, providing information on Produmex products or services, registering purchased products, processing product and services orders, handling warranty claims, answering customer service requests and facilitating use of our sites. In order to offer you a more consistent experience in your interactions with Produmex – including, but not limited to, learning about you and how you interact with and use Produmex products and services; developing and managing our products, services and customer care; and providing you with information about Produmex products and services that you may be interested in -- information collected by our sites may be combined with information we collect or acquire through other means.

Website and product improvement.  We may use your personal information to perform business analyses or for other purposes to improve the quality of our business, our sites and Produmex products or services (including new products or services), or to make our sites easier to use by eliminating the need for you to repeatedly enter the same information or by customizing our sites to your particular preference or interests.

Communications.  We may use your personal information to inform you of products or services available from Produmex in which you may be interested and to send you surveys regarding your use of Produmex products and services. You may opt out of receiving promotional communications from us by contacting us using the contact information listed in this privacy statement.  Moreover, each promotional e-mail communication we send includes an unsubscribe link allowing you to stop delivery of that type of communication. If you elect to unsubscribe, we will remove you from the relevant list within 10 business days.

In addition to the uses listed above, we may use information we have collected in order to detect, prevent and respond to fraud, intellectual property infringement, violations of our Terms & Conditions, violations of law or other misuse of the sites.

Our use of cookies

Produmex websites use cookies. Cookies are small text files that are placed on your computer or mobile phone when you browse websites. The use of cookies is normal practice and many major websites use them to provide useful features for their customers. Cookies do not personally identify users but they do identify a user's computer. Most browsers are initially set to accept cookies. If you prefer, you can set your browser to refuse cookies. Please be aware that without cookies you may not be able to use the full functionality of our site.

Cookies at Produmex. Collect a variety of information as listed below in order to be able to provide you with the best experience we can, to operate our business,  including for marketing purposes, to the extent permitted by applicable law. This data includes:

  • Log data: What type of technology the visitor uses, e.g. Mac or Windows, IP address, geographical location
  • Traffic data: Which pages you have viewed, time spent on a page, click through, search history etc.
  • Contact data: If you interact with us, e.g. fill out a form, you become a potential contact. The information is provided directly and voluntarily by you. Depending on the circumstances, the information may include your name, company name, position, email, address etc.

We collect this data to continuously improve our websites and no data can be linked to a specific individual until you potentially becomes a contact (lead). We use traffic data to better understand the interests and needs of our visitors and leads, and how they are using our sites. By identifying patterns and trends in usage, we are able to better design the websites and marketing material to serve more relevant and useful content.

We use log data and demographic data in aggregated form to better understand the needs or interests of our visitors which helps us to create more appropriate marketing material and better tailored communication.

Produmex websites include functionality provided by third parties: 

  • Google Analytics
  • Tidio Chat
  • SharpSpring
  • Embedded YouTube videos
  • Embedded Powtoon videos
  • Google Maps
  • Other embedded content

Disabling these cookies will likely break the functions offered by these third parties.

Remarketing cookies. You may notice that sometimes after visiting a site you see an increased numbers of adverts from the site you visited. This is because of the possibility to pay for these adverts, including Produmex. The technology to do this is made possible by cookies and as such we may place a so called “remarketing cookie” during your visit. We use these adverts to offer special content etc. to encourage you to come back to our site. But we are unable to proactively reach out to you as the whole process is entirely anonymized. You can opt-out of these advertising cookies at any time as explained below.

Testimonials.We post customer testimonials on our websites which may contain personal data. We always do obtain the customer’s consent via e-mail prior to posting the testimonial to post their name along with their testimonial.

Link to other sites. Produmex websites may contains links to other sites that are not owned or controlled by us. Please be aware that we are not responsible for the privacy practices of such other sites. We encourage you to be aware when you leave our site and to read the privacy policies of each and every website that collects personal data. This Privacy Policy applies only to information collected by Produmex and our websites.

How to control and delete cookies. As mentioned above it is possible to set your browser to accept or reject all, or certain cookies. Users can also set their browser to prompt them each time a cookie is offered. It is Produmex’s policy to use cookies to make navigation of our websites easier for visitors.  You can find a guide on how to delete cookies in the main browsers below.

You may choose to block our Platform and other sites from setting cookies by changing the settings of your browser. Please note that blocking or disabling certain cookies may interfere with certain functionalities of some parts of our Platform.

To learn more about cookies, you may wish to refer to.

All About Cookies:

Cookie Central:

To obtain information specific a particular browser you can refer to: 

Disclosure of your personal information
Except as described below, personal information that we collect about you through our sites or that you provide to us when you contact us will not be shared outside of Produmex without your permission.

Disclosure to service providers.  Produmex contracts with other companies to provide services on our behalf, such as hosting websites, sending out information, conducting surveys, processing transactions, analyzing our sites and performing business and other analyses to improve the quality of our business, our sites and Produmex products or services. We provide these companies with only those elements of your personal information they need to deliver those services effectively. These companies and their employees are prohibited from using personal information they receive from Produmex for any other purpose.

Disclosure to partners. In responding to a request made by you, we may share your personal information with companies that provide, manufacture, develop or distribute the products and services we sell. In those cases, we provide these companies with only those elements of your personal information they need to respond to your request, and these companies and their employees are prohibited from using that personal information for any other purpose. In some cases, we may seek your permission to share your information with distributors for marketing purposes other than responding to a request from you. However, we will not share your information for such marketing purposes unless we have obtained your express consent to do so.

Disclosure in connection with transactions.  In connection with certain transactions, we may disclose some or all of your personal information to financial institutions, government entities and shipping companies or postal services involved in fulfillment of the transaction.

Disclosures in connection with acquisitions or divestitures.  Circumstances may arise where for strategic or other business reasons Produmex decides to sell, buy, merge or otherwise reorganize businesses in some countries. Such a transaction may involve the disclosure of personal information to prospective or actual purchasers, or the receipt of personal information sellers. We may disclose information we maintain about you to the extent reasonably necessary to proceed with the negotiation or completion of a merger, acquisition or sale of all or a portion of Produmex’s assets. It is Produmex's practice to seek appropriate protection for information in these types of transactions.

Disclosure for other reasons.  We may disclose personal information if required or authorized to do so by law or in the good-faith belief that such action is necessary to comply with legal requirements or with legal process served on us, to protect and defend our rights or property or, in urgent circumstances, to protect the personal safety of any individual.

Produmex is committed to protecting the security of your personal information. We use a variety of security technologies and procedures to help protect your personal information from unauthorized access, use or disclosure. For example, we store the personal information you provide on computer systems with limited access that are located in facilities to which access is limited. For sites to which you log in, it is your responsibility to ensure the security of your password and not to reveal this information to others. When you move around a site to which you have logged in, or from one site to another that uses the same login mechanism, we verify your identity by means of an encrypted cookie placed on your machine.

Retaining your personal information
Produmex will keep your personal information for as long as necessary for the purposes for which it was collected, to provide you with products and services and to conduct our legitimate business interests or where otherwise required by law.

Reviewing your personal information
In some cases, you can review and correct personal information provided through our sites by going to the page on which you provided the information. In all cases, you can make a request to review and correct your personal information that is collected via our sites or that you provide when you contact us or ask Produmex to stop using it by contacting us using the contact information listed below. We may take steps to verify your identity before providing you access to your personal information. You can help us to maintain the accuracy of your information by notifying us of any change to your mailing address, phone number or e-mail address.

Consent to international transfers of personal information
The personal information we collect on our sites or that you provide to us when you contact us may be sent to the United States or to any other country in which Produmex or its agents or suppliers maintain facilities. We may also store and process the information there. Although the laws that protect personal information in those countries may differ from the laws where you live, we will take reasonable steps to ensure that your privacy is protected. By using our websites or contacting us and giving your information to us, you consent to the transfer of the data outside of your country.

Links to other sites
Our sites may contain links to other websites such as Produmex distributors and sales affiliates, professional and government organizations and publications. We also link to third-party providers that host, maintain and operate on-line training curricula. Although we try to link only to websites that share our high standards and respect for privacy, we are not responsible for the content, security, or privacy practices employed by other websites.

Enforcement of this privacy statement/Contact Us
If you have questions regarding this statement or our handling of your personal information, please contact us using the contact information listed below. We will promptly address your concern and strive to reach a satisfactory resolution.


Mailing Address:
Kasteelhoekstraat 1
1820 Perk (Steenokkerzeel)

Changes to this privacy statement
Produmex may occasionally update this privacy statement. When we do, we will revise the "last updated" date at the top and bottom of the privacy statement. If we make any material changes in the way we collect, use and/or share personal information that we collect about you through the sites, we will notify you by sending you an email at the last email address that you provided us and/or by prominently posting notice of the changes on the sites.

Last updated 31st May 2018